Problems Logging in?
Follow the steps below if you are having issues logging into your approved wholesale account.
Login Instructions
• After you click on login, you will be asked to enter the email associated with your Wholesale Account.
• You will then be sent a six-digit code to that email.
• Enter the code and login.
• If your email address is associated with a wholesale customer profile, then you will gain access to the wholesale pricing catalog.
• If your email address is associated with a Retail customer profile, then you will see retail
prices.
• If your email address isn't associated with an existing wholesale account, then a new
Retail customer profile is created.
Common Errors
"There's a problem loading this page" message. Here are some steps you can try to troubleshoot the issue:
Outdated information stored in your browser's cache and cookies can sometimes cause loading problems. Try clearing your cache and cookies, then restart your browser and attempt to log in to your Peruvian Link wholesale again.
See detailed instructions below.
Access www.peruvianlink.com in incognito or private mode in your browser. This mode opens a fresh browsing session without using any cached data or cookies. If you can access www.peruvianlink.com in incognito mode, it might indicate an issue with your browser cache or extensions.
If the problem persists, try accessing www.peruvianlink.com using a different browser (e.g., Chrome, Firefox, Safari). This can help identify if the issue is specific to your current browser.
Using Google Chrome
Go to the three-dot menu at the upper right of Chrome to select More tools > Clear
browsing data. This will open a dialog box to delete your browsing history, as well as your download history (it won't delete the actual downloaded files), cookies, cached images and files (which help load pages faster when you revisit), saved passwords, and more. You can delete only the info from the last hour, day, week, month, or "all time."
Using Microsoft Edge
Microsoft Edge is also built on Chromium, so many of the same steps above apply. To find your browser history, press Ctrl+Shift+Del, type
"edge://settings/clearBrowserData" in the address bar, or go to the three-dot menu > settings > Privacy, search and services > Clear Browsing Data, then click Choose what to clear. Get rid of browsing history, cookies, and more, for the same date ranges—the last hour up to all time, with increments in between. If you do, it deletes it on any device you've synced Edge with. To avoid that, sign out of the browser first.
Using Safari
You can click History > Show All History and search for individual sites you want to zap from your history. Delete cookies by going into Safari > Preferences > Privacy; you can then Manage website data via the button.
Using Firefox
You can click History > Show All History and search for individual sites you want to zap from your history. Delete cookies by going into Safari > Preferences > Privacy; you can then Manage website data via the button.
If you are only seeing retail prices
You are not logged into an active Wholesale account. Please exit out of all windows and start the login steps detailed under Login Instructions above.
If you are seeing wholesale pricing.
Congratulations, you are logged into your Wholesale account, you can begin to place orders.
If you are experiencing issues that are different from the ones described above:
Please take screenshots of any error message that you may be getting and send them to us at info@peruvianlink.com, and we will investigate the matter further.
