We want you to love your purchase, but if you don't, Peruvian Link will gladly accept unworn, unwashed, or defective items with 30 days of receipt, with the tags attached. We are happy to exchange your item, or if you prefer a refund, please note that shipping charges are not refundable. If you received "Free Shipping" on your order, there will be a return processing fee of $15 deducted from your return refunded back to the original form of payment. To initiate a return or exchange please email us at: info@peruvianlink.com.

All Retail Continental USA orders are shipped via USPS, or FedEx using Ground Delivery services that can take from 2-8 days for delivery.

Our Continental USA shipping model is a flat rate system based on order subtotal, which you can see here.

Shipping to Alaska and Hawaii will be charged at $29.99 for all orders of any amount.

🔐 Wholesale Login Troubleshooting Guide

How to Log In

Click the Wholesale Login in the upper left corner or the gold bar across the top.

Do not use the retail login in the upper right corner

Do NOT click “Sign in with Shop.”

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Enter your email and use the 6-digit code sent to log in.

What Happens Based on Your Email:

Wholesale email: Access wholesale catalog and prices.

Retail email: Retail prices only.

New email: A retail profile is created automatically.

⚠️ Common Issues & Fixes

"There's a problem loading this page"

Clear Cache & Cookies – Removes outdated data.

Use Incognito/Private Mode – Helps bypass cache and cookies.

Try a Different Browser – Helps isolate the issue.

🌐 Clear Cache & Cookies by Browser

Chrome

Menu (⋮) > More tools > Clear browsing data

Edge

Menu (⋮) > Settings > Privacy, search and services > Clear browsing data or edge://settings/clearBrowserData

Safari

Preferences > Privacy > Manage Website Data or History > Show All History

Firefox

Menu (≡) > Settings > Privacy & Security > History > Clear History

💵 Seeing Retail Prices Instead?

If your categories do not start with "Alpaca" – you're logged into a wholesale account.

If categories like "Alpaca Sweaters" are visible – you're logged in as a retail customer.

📸 Still Need Help?

Take a screenshot of the issue and email it to info@peruvianlink.com.