Returns, Refunds and Shipping
Select a topic below.
Retail Return Policy and Our Guarantee
We want you to love your purchase, but if you don't, Peruvian Link will gladly accept unworn, unwashed, or defective items within 30 days of receipt, with the tags attached. We are happy to exchange your item, or if you prefer a refund, please note that shipping charges are not refundable. If you received "Free Shipping" on your order, there will be a return processing fee of $15 deducted from your return refunded back to the original form of payment. To initiate a return or exchange please email us at info@peruvianlink.com.
Retail Shipping Policy
All Retail Continental USA orders are shipped via USPS, or FedEx using Ground Delivery services that can take from 2-8 days for delivery.
Our Continental USA shipping model is a flat rate system based on order subtotal, which you can see here.
Shipping to Alaska and Hawaii will be charged at $29.99 for all orders of any amount.
Wholesale Login Issues
How to Log In
Click the Wholesale Login in the upper left corner or the gold bar across the top. Do not use the retail login in the upper right corner and do not click “Sign in with Shop.”
Enter your email and use the 6-digit code sent to log in.
What Happens Based on Your Email
Wholesale email: Access wholesale catalog and prices.
Retail email: Retail prices only.
New email: A retail profile is created automatically.
Common Issues and Fixes
If you see “There's a problem loading this page,” clear cache and cookies, use Incognito or Private Mode, or try a different browser.
Seeing Retail Prices Instead?
If your categories do not start with “Alpaca,” you're logged into a wholesale account. If categories like “Alpaca Sweaters” are visible, you're logged in as a retail customer.
Still Need Help?
Take a screenshot of the issue and email it to info@peruvianlink.com.
