Frequently Asked Questions
Returns, Refunds and Shipping
Return Policy and Our Guarantee
Peruvian Link Co. unconditionally guarantees all merchandise. If you aren't completely satisfied with your purchase, you may return it within 30 days for an exchange or full refund in the form of a store credit. A 20% restocking fee will be deducted from the refund total. Our office must be contacted via e-mail or by phone prior to any return. Unauthorized returns will not be refunded shipping costs. No exchanges will be accepted after 90 days. All discounted merchandise is final sale.
Our Return Policy is not a consignment policy; we do not offer consignment options for our products.
Shipping Policy
All Continental USA orders are shipped via USPS, or FedEx using Ground Delivery services that can take from 2-8 days for delivery.
Our Continental USA shipping model is a flat rate system based on order subtotal, which you can see here.
Shipping to Alaska and Hawaii will be charged based on actual cost and invoiced after fulfillment.
Shipping Policy
All products are shipped via USPS or FedEx, and are shipped "FOB origin" (Free on Board origin). Damages or delays to your order are not the responsibility of Peruvian Link, and any losses incurred while goods are in transit remain the responsibility of the buyer, lost packages and damages are limited to a maximum of $100.00 reimbursement. Should you desire to purchase insurance on your order to protect you from loss or damage to your shipment, please let us know when you place your order. Insurance costs approximately 1% of the value of the merchandise being shipped, and can be added to your invoice cost and billed as part of your order upon request.
Our shipping model is a flat-rate system based on order subtotal:
ORDER SUBTOTAL | SHIPPING COST |
up to $249.99 | $20 |
$250 to $499.99 | $24 |
$500 to $999.99 | $28 |
$1,000 to $1,999.99 | $37 |
$2,000 to $2,999.99 | $48 |
$3,000 to $3,999.99 | $59 |
$4,000 to $4,999.99 | $77 |
$5,000 to $5,999.99 | $90 |
$6,000 to $7,499.99 | $125 |
$7,500 and up | $149 |
Please note that shipping to the following states will include an additional $8 surcharge: AZ, CA, CO, ID, MT, NV, NM, OR, TX, UT, WA, and WY.
Shipping to Alaska, Hawaii, and for all international orders is calculated based on box dimension and weight and will be added to your invoice after your order is placed.
Return Policy and Our Guarantee
Peruvian Link Co. unconditionally guarantees all merchandise. If you aren't completely satisfied with your purchase, you may return it within 30 days for an exchange or full refund in the form of a store credit. A 20% restocking fee will be deducted from the refund total. Our office must be contacted via e-mail or by phone prior to any return. Unauthorized returns will not be refunded shipping costs. No exchanges will be accepted after 90 days. All discounted merchandise is final sale.
Our Return Policy is not a consignment policy; we do not offer consignment options for our products.
Active Account Status
If 12 months pass without order activity, our system may deactivate it and note it as dormant. To re-open the account, initial order minimum requirements will apply.